- Product ordered is no longer available in stock
- Payment is not completed and notified to us within 24 hours from the issue of the order invoice
- We are unable to obtain authorisation of payment
and/or if we suspect any fraudulent activity
a. Backorders are opened for sold out items and are usually available during the stipulated timeframe only.
b. Arrival time for different items differs and are usually stated under the individual items.
c. We apologize that there may be delayed or cancelled backorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. For delayed/ cancelled backorders, cancellations of orders are not applicable. A Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
d. You can decide to ship together or separately when checkout if your order consists of both in-stock & backorder item(s).
e. Do kindly refer to the item link for backorder updates. No emails will be sent for such updates unless otherwise stated.
MEASUREMENTS/ REPRESENTATION OF ITEMS
b. Cost for re-delivery will be borne by the customer. Arimee will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
c. Arimee reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
c. All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
e. All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.
a. Store credits are issued by Arimee and can be used on any purchase.
b. To redeem your credits, please login your account and select "Store Credits" during check out. Your invoice will then reflect the payable amount after the deduction.
c. Store credits do not have an expiry date unless otherwise stated.
d. Store credits are strictly non-transferable.