Orders made with promotional codes, birthday discounts, cash vouchers, store credit and specifically stated are non-returnable and non-exchange items

FAQ

MY ACCOUNT

Do I need to create an account to purchase from ARIMEE?
Yes! By creating an account with us, you get to keep track of your purchase history, check your store credit balance and wishlist items. It also saves you time as you won't have to keep filling in your address details for every order you place with us. 

I am unable to sign into my account
Click on "Forgot your password?" on our LOGIN PAGE and your new password will be sent to you via email shortly!

How do I utilize my Store Credits?
You may utilise your store credits by clicking on the "Store Credit" drop down menu during check out. However, remember to utilise credits on an order that is of equal or higher value as all Store Credits automatically expire within 12 months from date of issue. NO extension can be requested.


ORDERS

How do I order?
Simply add the item in the preferred size and colour to your shopping cart. Proceed to check out for payment once you have added your desired items to your cart.

I have a discount code, how can I use it to apply on my order?
Key in the respective discount code under the “DISCOUNT” section and press the “APPLY DISCOUNT” button in the CHECKOUT page.

Can I amend my order after carting out?
All orders are deemed confirmed and final upon checkout so it's always best to ensure that everything is checked and correct prior to placing your order!
However, we understand that accidents may occur from time to time and if you'd like to change your order, you may drop our Customer Care team via our Contact Us Page and we will do our best to assist you.
This should be done no later than 30 minutes from when the order has been placed so that our team can intercept the order and make the necessary changes for you (if possible).

What happens if I am interested in an item that is currently sold out?
Leave your email address in the "Waiting List" notification box that should appear on the product page. In the event that we restock the design or open a Backorder for it, we'll contact you right away!

Did not receive an invoice from ARIMEE?
If you haven't received your invoice and please check with your spam/junk folder. If it hasn't been redirected to your spam/junk folder, please feel free to drop us a line right away via our Contact Us Page. We'll get back to you as soon as possible with your invoice. 

How to check my order details / history? 
You will need to log in into ARIMEE account and click in "MY ACCOUNT" and press the "ORDER" button, then you are able to track all your order history through there. 

I have not received my parcel, what should I do?
Please contact us via email with your order information at admin@arimee.com. We will respond to your email within one working day.

An item is missing from my order / I’ve received a defective or incorrect item / I have purchased an incorrect size or colour.
Please contact us via email with your order information at admin@arimee.com. We will respond to your email within one working day.



SHOPPING

Will you restock a sold-out item?  
Backorders and restocks are highly dependent on demand level. As such, we regret that we are not able to open backorder for or restocks all sold-out designs. To be notified when the item is back in stock, please join our waiting list by submitting your email address on the product page and click the “JOIN WAITING LIST” button.

What is backorder?
Occasionally, when an item sold out and receives great customer demand/response, we will open for a backorder to have it remanufactured! . If there is demand, another batch backorder might open so you will need to check the backorder update and know which batch is under your purchase.
Backorders work similar to a pre-order. A backorder product will arrive in 6-8 weeks’ time
We do our best to ensure that the backorders arrive within the stipulate time. However, there are times where we experience delays due to unforeseen circumstances like custom port checks. We will remark an update on the backorder update if such a situation arises.

How do I shop for backorder items?
You will be able to find and shop the items that are currently on backorder via the “BACKORDER” section, under “CURRENT BACKORDERS” tab.

Do you have a size guide?
Measurements are provided for each design online, we measure our items laid flat across/down in CM.


PAYMENT

What are the payment methods accepted by ARIMEE?
We accept the following payment methods:
- Credit Card Payment via iPay88 Payment, Online Banking & Cash Deposit

What are the currencies accepted?
All prices are listed in Malaysian Ringgit (RM). For overseas customers, your credit card issuing bank will convert your country’s currency to Malaysian Ringgit (RM).

What if I accidentally made 2 times payment in 1 order? 
If you accidentally made 2 times payment please contact our customer service through FACEBOOK / INSTAGRAM and provide us the order number , bank account holder name and attach together with 2 receipts. Once our customer service get a reply from the finance department, we will automatically return you the extra payment into your ARIMEE account. 


How long will the items be reserved for me upon receiving my invoice?
Upon checking out, your order will be reserved for you up to 24 hours only. In the event that we do not receive the upload receipt on your order within this timeframe, we regret to inform you that your order will be cancelled.


How long will it take to verify my payment?
Verification for iPay88 transactions are immediate. Verification for all other transactions will be done within 12 working hours from Monday to Friday.



SHIPPING

What shipping methods does ARIMEE offer?  
We accept the following shipping methods:
- Self-Collection In Store
    ADDRESS : ARIMEE, UNIT A-2-15, HEXAGON TECH PARK, 105 JALAN GURDWARA, 10300 GEORGETOWN, PENANG 
    WORKING HOUR : 10 AM - 6 PM (MONDAY - FRIDAY)

- Normal Courier (Within 3 working days to WM , 7 working days to EM)
- International Shipping

Do you have free shipping?

Yes, we do provide FREE SHIPPING if you purchase more than RM150 in an order. Please note that, free shipping is only valid within MALAYSIA.

What is split shipment? 
If your order consists of BO and in-stock pieces, remember to indicate during checkout whether you'd like to receive them together or separately. If you've selected split shipping, your backorder will be delivered once we received the backorder product. If you selected split shipment you will need to pay 2 times shipping charges if both of your shipment is below RM150. No additional charges is required for self-collection at our retail stores.

Can I change self collect to shipping?
Yes, but you will need to contact our customer service and you will be charged for a shipping cost. 


When will my order be mailed out?
Once payment has been received, an email will be sent to notify you when,
a) we’ve verified your payment successfully
b) we’ve shipped your order successfully
This should take up to a maximum of 1-2 working days (for ready stock item only)

Please note that working day do not included weekends and Public Holidays.  


RETURNS

Does my item qualify for a return?
We accept the following return methods:
- Return within 5 working days upon items received
- Returnable categories: clothing, bags and shoes
- Non returnable categories: NG sale, sale items, intimates, accessories and order made with promotional code or discount code.
- The items are unworn, unwashed, unaltered and still have their tags intact
- Delivery fees, if any, won’t be refunded
- We do not provide cash refunds for any return orders

Can I exchange to another item / size?
We currently do not offer exchanges for online orders. Instead, we recommend you to return your item in exchange for store credits, following which you may proceed to place a new order for your desired size/colour.

Can I return/exchange my online purchase at the warehouse?
Exchange an online order at the warehouse
Online purchases can be exchanged at our warehouse within 5 working days when you received the goods and please contact our customer service before you made a return. You must have a valid order number for your online purchase. A one-time exchange can be made for the same design, to a different size only. If the design is not available in-store, you can return your order over to us for Store Credit, usable on your next online purchase.

Return an online order at the warehouse
You’re welcome to drop off online order/s at our store! You’ll received a Store Credit into your ARIMEE account within 2 working days.
Store Credit can be used in your next online order with us.

Where can I get the returns form?
Download a copy of the returns form by below PDF file.
ARIMEE RETURN FORM.pdf
To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.

What happens if I’ve returned an order that is not eligible for returns?

We will drop you an email once we have processed your parcel and will have to return your order back to you. Redelivery fees may be incurred under such circumstances. 


TECHNICAL

I have problems logging into my ARIMEE account.
Please click “Forget Password” at the login page and a new password will be automatically generated and send to your registered email.


I am having problems purchasing the itmes.

If you are unable to cart out any item, it means that the item might be out of stock. Do check back the item’s stock availability shown on the website by refreshing its respective product page.