Orders made with promotional codes, birthday discounts, cash vouchers, store credit and specifically stated are non-returnable and non-exchange items

Shipping

* Due to COVID-19 situation, you may experience a late delivery of your order. Please allow an additional 2-4 days on all orders.
* Due to COVID-19 situation, all backorder items will be delayed and please accept our sincerely apologise for any inconvenience.

LOCAL SHIPPING RATE 
Parcel ship to WEST / EAST MALAYSIA will sent out via ABX Express ONLY. All shipping charges will be calculated automatically when your check out based on weight & your shipping country. Below are the rates for your reference:
 

Country

Delivery 
Timeframe

For orders below

RM150

For orders above

RM150

Self Collection In Store

Ready Within 2

Working Days

FREE 

FREE

West Malaysia

Within 3 Working

Days

RM 8.00

FREE

East Malaysia

Within 7 Working

Days

RM 14.00

FREE

#1 If you've opted for Self-Collection in stores, you will receive an email once your parcel is ready for collection in stores.

Self-Collection Location: 110F Lorong Selamat, 10400 Georgetown, Penang
Self-Collection Hours: Weekdays 10am-6pm


 #2 If you've opted for Same-Day Delivery (for in-stock pieces only), payment must be made via Credit Card / Debit Card (iPay88) and received on or before 12 noon.

Local Delivery Information

After receiving your order, our team will takes 1 to 3 working days to pack and prepare your parcel for dispatch

Delivery of parcels is carried out on Mondays to Fridays during working hours, excluding weekends and local public holidays.

Additional charges for re-delivery will be applicable after one unsuccessful delivery attempts  

If your parcel needs immediate attention, or doesn't arrive within the timeframes listed above, drop us a line here

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 A gentle reminder: If your order consists of BO and in-stock pieces, remember to indicate during checkout whether you'd like to receive them together or separately. If you've selected split shipping, your backorder will be delivered once we received the backorder product. No additional charges is required for self-collection at our retail stores.


INTERNATIONAL SHIPPING RATE
All international orders are shipped using S.F. Express / ARAMEX. All shipping charges will be calculated automatically when your check out based on the number of products & your shipping country. Below are the rates for your reference:

Countries

First item

(RM)

Every Additional

 item (RM)

Delivery

Timeframe

(ARAMEX)
Singapore 

RM 43.00

RM 4.00

3 - 6

Working Days

(ARAMEX)
Hong Kong

Brunei 

Thailand

Indonesia

RM 74.00 RM 7.00

3 - 6

Working Days

(ARAMEX)
Australia

RM 94.00 RM 8.00

4 - 7 

Working Days

(SF EXPRESS)
Taiwan

Macao

RM 79.00

RM 13.00

3 - 6

Working Days

(SF EXPRESS)
China

Vietnam

South Korea

RM 82.00

RM 18.00

3 - 6

Working Days

(SF EXPRESS)
Japan

RM 92.00

RM 23.00

3 - 6

Working Days

(SF EXPRESS)
Mexico

Canada

United States

RM 100.00

RM 21.00

4 - 7 

Working Days

(SF EXPRESS)
Cambodia

Myanmar

RM 84.00

RM 13.00

4 - 7 

Working Days

Other countries

RM 135.00

RM 23.00

5 - 11

Working Days


International Delivery Information

After receiving your order, our team will takes 1 to 3 working days to pack and prepare your parcel for dispatch.

Complimentary shipping is not applicable for all orders.

Kindly note that if your order consists of in-stock and backorder items, your order will be shipped only after the backorder item(s) have arrived. if you would like to receive the in-stock item(s) first, please remove the backorder item(s) from your shopping cart and place a separate order.

Please note that in addition to the items and delivery charges we apply to your order, you may also be required by your country of residence to pay customs, import duties and taxes. Please contact your local customs office for further information so that you are sure about the applicable duties and taxes before you place your order. We are not responsible for payment of such duties and taxes and in the event that you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs that we have incurred as a consequence.